Technical Training Manager

5 days ago

Auckland City, New Zealand AA New Zealand Full time

**What You'll Be Doing | Mō te Tūranga**

The New Zealand Automobile Association is seeking a passionate and experienced Technical Trainer to join our Mobility division. In this role, you will play a pivotal role in building technical and service capability within our automotive frontline staff.
- Design & deliver engaging training programs for frontline staff.
- Ensure training empowers staff to diagnose, advise & deliver positive customer outcomes.
- Become an expert in AA Mobility products & services (delivery, support, sales).
- Develop a comprehensive learning framework (technical, service, safety & compliance).
- Train frontline employees & relevant Service Providers.
- Continuously improve training programs & materials (up-to-date, compliant).
- Build relationships with Auto Manufacturers for new model training materials.
- Organize & manage manufacturer training sessions & events.

**About You | Mōu**
- Minimum 3 years of experience as a Training Manager leading a team (preferred).
- Motor industry experience with a relevant Trade Qualification (highly regarded).
- Proven success in a strong customer service environment.
- Understanding of vehicle-related services offered by AA Mobility.
- Excellent presentation and facilitation skills.
- Strong written and verbal communication with the ability to build relationships across departments.
- Strategic thinking regarding future training opportunities.
- Effective organizational and planning skills with a high level of problem-solving.
- Ability to manage multiple stakeholders and demonstrate sound business acumen

**What We Offer | Ngā āhuatanga kei a mātou**
- Competitive salary and benefits package.
- Free AA Membership for you and your whānau*
- NZAA Super Scheme with employer contributions + discounted insurance
- A day off for your birthday
- Hybrid working arrangement (where appropriate)
- Support with your studies, we pay half your course fees*

**Working with the AA | Me mahi tahi tatou ki AA**

For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organization offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure We celebrate diversity and welcome your authentic self

**Next steps**

If you are interested then please apply.

To apply, you must hold the right to work in New Zealand or be eligible to obtain it.

Recruitment Agencies please be aware that this role is being managed by the internal Talent team directly. We will reach out to our preferred agency partners should we require support.

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