Online Support Analyst

1 week ago


Auckland City, New Zealand UP Education Full time

**About the role**:
Based in our lovely Ponsonby office, you will be responsible for supporting and maintaining the systems that enable the online division. This role also includes verifying data, checking integrations with other systems, assisting staff, students and partners with queries, project work, analysing data for reporting and resolving support tickets related to the digital platform.

Key Accountabilities include:

- Ensuring that service desk tickets are responded to and/or resolved in an efficient and effective manner.
- Supporting the reduction of support requests.
- Creating dashboards, reports / extracts as necessary to monitor data quality and meet business needs

**About you**:
You will bring an understanding of educational requirements and compliance - or will demonstrate a capacity to develop your understanding in this area. You will have significant proven working experience in a systems support role and exposure to LMS technology is an advantage.

Ideally, you will also have the following skills and attributes:

- A relevant tertiary level qualification or equivalent experience
- Keen interest in data analytics and manipulation
- Sound data processing skills and database management/spreadsheet skills using the Microsoft Suite at Intermediate level
- Well-developed analytical and problem-solving skills
- Ability to build strong stakeholder relationships and excel at stakeholder communication
- Well-developed oral and written communication skills with the ability to communicate information and concepts effectively
- Good interpersonal skills
- Effective organisation skills
- Ability to prioritize work and manage workflow pressures to meet deadlines

**Why work with us?**
- Ongoing commitment to your training and development
- Fantastic opportunity to be part of an energising team and growing company

**Who we are?**

In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of borderless education.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff.

Alongside our online services we also have 30+ campuses in 10 locations across Australasia ensuring widespread accessibility to education for our learners.**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.



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