IT Support Analyst
2 weeks ago
Multiple support roles available at all levels (1-3)
- Rewarded based on your contribution and above market rates
- Permanent positions in a handy part of Auckland with ample free parking
An exciting time for our client as they grow significantly needing multiple Desktop/IT Support Analysts to assist their people and clients along the way. Opportunities to join our client are suitable for super star Support Analysts who go the extra mile every day. For your hard work and contribution you will be rewarded in more ways than one.
**What you’ll be doing**:
With a significant IT team that is responsible for the delivery of IT and telecommunications services you will provide exceptional customer service delivering level 1 & 2 (or 3) technical support for either our internal users across multiple sites and/or external clients.
- Provide ICT service desk support and problem diagnosis
- Supporting and administering the technical environment including Windows Desktops, Microsoft Active directory, Cloud, Sharepoint, Office 365, VPN/remote connection, and Citrix
- Communicate the status of issues with end-users at all levels in the organisation
- Using Jira Service Desk (and others) to manage support tickets
- Prepare and maintain documentation to high standards
**What you’ll need to succeed**:
- Must be able to work well independently and as part of a team
- Have exceptional verbal and written communication skills and a customer focused attitude
- Passionate about customer service and technology and believe IT is all about the user
- At least 18 months experience working in a similar support role
- Experience in a large enterprise environment is advantageous
- A Polytechnic diploma / industry qualification advantageous however other industry qualifications and relevant experience in the IT Industry is highly regarded
The floor is all yours APPLY NOW. Don’t miss your chance to grow your ICT support skills even further.
Your interest will be treated in the strictest of confidence.
Note: We review all CV's manually and you will only be contacted if your skills and experience meet the requirements of any of our clients.
Job Reference: MR-3509597-a
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