Technical Customer Service Representative

1 week ago


East Tamaki, New Zealand Pirtek New Zealand Full time

Friday, 22nd August 2025

**Pirtek New Zealand are looking for a Technical Customer Service Representative to join our team**:
Join the dynamic team at Pirtek New Zealand Limited as a Technical Customer Service Representative. In this full-time position based in East Tamaki, Auckland, you will be responsible for providing exceptional customer service and technical support to our valued clients across New Zealand.

**What you'll be doing**:

- Respond to incoming calls and enquiries from our Pirtek Franchises and Customers,
- Process customer orders and ensure timely delivery of products
- Troubleshoot issues and offer innovative solutions
- Provide advice and guidance on Pirtek's products and services
- Maintain accurate records and documentation of all customer interactions
- Collaborate with the wider team to continuously improve the Customer Service function
- Proactively identify opportunities to add value

**What we're looking for**:

- Previous experience in a similar customer service or technical support role, ideally within a industrial or engineering setting
- Strong problem-solving skills and the ability to think critically to resolve customer issues
- Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional service
- Sound technical knowledge and the willingness to continuously learn about Pirtek's products and services
- Strong organisational skills and attention to detail
- A team player with a positive, customer-centric attitude

**What we offer**:
At Pirtek New Zealand Limited, we are committed to providing a rewarding and supportive work environment for our employees. In this role, you can look forward to:

- A competitive salary
- Technical training opportunities
- A collaborative team

**About us**:
Pirtek New Zealand Limited is a leading provider of fluid transfer solutions and industrial hose services. With a nationwide network of Franchises and a team of highly skilled technicians, we are dedicated to delivering exceptional customer service and innovative solutions to our clients across a wide range of industries. Join our team and be part of a company that values innovation, teamwork, and a commitment to excellence.

**Application details**:



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