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Customer Support Representative

2 weeks ago

East Tamaki, New Zealand Komatsu New Zealand Full time

**The Opportunity**:
An exciting opportunity has arisen for a Spare Parts Interpreter/ Customer Support Representative to join our Customer Support Team. This role highly supports internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include:

- Maintaining a high level of accuracy in part interpretation & order processing.
- Demonstrating an effective use in parts order & supply chain activities
- Establish and maintain effective channels of communication with all stakeholders.
- Cross-training in tasks outside regular duties to cover duties when other team members or branch staff are absent, on leave etc.
- Ensure KPIs are met.
- Provide regular feedback to customers on parts orders, backorders & delivery dates

**Role Located**:Auckland, NZ

**Komatsu can provide you with the following**:
At Komatsu, we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

- Kiwisaver employer contribution matched to employee contribution up to 10%
- Life and disability insurance
- Free annual medical check
- Flexible working hours where practical
- Paid parental leave
- Access to an array of technical training, personal development and upskilling
- Plenty of discounts across retail, automotive, travel & health products

**What we are looking for**:

- Parts interpreting experience in a high-volume (Essential)
- Well-developed numeracy, written and oral communication skills (Essential)
- Strong problem-solving skills & with an attention to detail (Essential)
- Ability to prioritise competing work tasks (Essential)
- Intermediate computer skills, specifically Microsoft Suite (Essential)
- Sound working knowledge of earth-moving equipment and strong mechanical aptitude (Desirable)
- An understanding of parts sales, logistics & supply chain (Desirable)
- Experience in inventory control and warehouse systems (Desirable)
- Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._