Senior Manager, Quality Assurance

BELIEVE IN BETTER

Do you believe in shaping a better, healthier, more sustainable future through the power of digital?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It's finding new ways to not only better people's lives, but to better the communities and environments we live. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler, and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

And to get there, we need people with tech/digital/analytics expertise and passion to help develop positive sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

Sound like you? Then read on.

The opportunity:
The QA (Quality Assurance) Senior Manager is pivotal to successful delivery of AIA’s strategic initiatives having responsibility for overseeing and ensuring at an enterprise level all products and services delivered to NZ AIA’s customers are of the highest possible quality, through the management of all activities within the Testing and Release Practice.

You will be responsible for embedding a strong testing and release practice, including frameworks, capability and a culture that promotes quality and value through transparency, continuous improvement, and collaboration.

More specifically, you will support the Head of Enterprise Delivery with the following:
- Develop and implement a robust Enterprise Quality Assurance Strategy and Roadmap, which includes end-to-end environment management and refreshes, test automation and release management best practices- Ensure that Testing and Release processes and tools are fit for purpose, and executed with due regard to AIA’s risk appetite, legal, regulatory and conduct obligations.- Develop a highly engaged and motivated workforce with a continuous improvement mindset.- Supply and demand management of testing project resources across the portfolio.- Define and evolve technical standards and best practice- Develop a quality assurance delivery centre of excellence across both testing and release- Embed agile ways of working with the aim of efficiency and speed to market

Key responsibilities include:
Leadership and Team Management- Provide continuous oversight of all key initiatives with a focus on supporting the QA practice to demonstrate by doing the right thing in the right way.- Drive a culture of high performance and continuous improvement within the team with a focus on risk management, compliance, continued learning and innovation.- Define best practice and work methodologies to increase expertise and practice standardization- Support, develop and train QA practice to increase productivity- Build and set up interaction and knowledge sharing processes for the QA practice- Set clear expectations of team and individuals, and provide support and direction needed to achieve objectives, and hold individuals accountable for their performance by providing regular and timely feedback.- Take actions required to develop and enhance capability within the practice, delivery and business teams including sponsors and business owners- Track and control the financial expenditure of resources assigned to projects, maintain visibility of team workload and work with partners to onboard additional resource if demand requires

Quality Assurance Capability- Embed disciplines that promote good governance, collaboration amongst teams, transparency and traceability of key decisions.- Instil rigour and discipline into the QA practice to ensure consistent results are achieved, and adherence to mandatory requirements across the delivery lifecycle are met.

Delivery Planning & Monitoring- Scope management and estimation coordination for initiatives and changes- Working with the product owner to drive prioritization decisions to achieve the best mix of feasibility, desirability, and viability.- Work with the Enterprise Portfolio Delivery Practice to ensure successful delivery of projects (time, budget & quality)- Ensure all releases are well planned, structured and estimated using fit for purpose and best practice techniques

Continuous Improvement- Continually review processes and practices to ensure they are fit for purpose. This includes collaborating with Technology, Finance, People & Culture, and the wider team to identify and implement initiatives to uplift culture, capability, and productivity.

Ideally, you’ll bring:
- 10+ years of broad IT experience- 10+ years of demonstrated Quality Assurance experience, including programme/project delivery or service delivery management experience.- Broad understanding of technical infrastructure and related technology dependencies. Working knowledge of technologies- Strong financial management, including cost estimation and budget trackin