Customer Service Representative

3 days ago

Epsom, New Zealand The Arnott's Group Full time

Department: Corporate Sales - ANZ
- Location: Auckland, NZ, 1023
- Job Function: Sales - ANZ
- Employment Type: Full time

**The Arnott’s Group**

The Arnott’s Group portfolio of brands continues the 160-year legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world.

**About the Role**:
We are seeking a Customer Service Representative on a four-month fixed-term contract to support Direct to Store Delivery orders and facilitate the transition of Away from Home customers. This role follows the recent acquisition of the Mother Earth, Flemings, and Value Pack brands by the Arnott’s Group. Based in our Newmarket office, the position reports directly to the Logistics and Inventory Manager.

**Our Culture**:
We stand for high performance with integrity and find moments of pride and celebrate the wins gained from our collective effort. These are part of our culture and the cornerstones of The Arnott's way. When you join our team, you can expect to experience a real sense of belonging, be empowered with accountability, be recognised for your contribution, collaborate with great people.

**What your day looks like**:

- Customer Orders: Release Foodstuffs North Island Direct to Store orders in SAP.
- Credits, Claims & Queries: Monitor and follow up on credit claims, short deliveries, and delivery errors, respond to queries promptly, and management of mailbox and phone calls.
- Order Fulfillment & Reporting: Track and report KPIs such as orders keyed and credits processed.
- Team Contribution & Culture: Foster a professional and collaborative culture with stakeholders and cover orders during sick or annual leave within the wider Logistics team.
- Internal Collaboration: Regularly participate in “Teams calls” with internal and external teams, as organized by the Logistics Manager.

**The Ingredients for Success**:

- Experience in customer service and order processing.
- Proficient in SAP and Microsoft Office.
- Ability to work independently and solve problems autonomously.
- Strong communication skills with internal and external stakeholders.
- Attention to detail, proactive mindset, and ability to thrive in a fast-paced environment.

**To Apply**:
We value diversity in our workforce. If you require any reasonable adjustments, please inform our team so that we can work together to support your needs throughout the recruitment process.
- We do not accept unsolicited resumes from agencies

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