Customer Care Consultant
2 weeks ago
**Permanent full-time opportunity, based at Allevia Radiology, Contact Centre, Ascot Park Greenlane**:
- ** Monday to Friday between the hours of 8:00 am to 5:30 pm (start time may vary)**
Allevia Radiology is the leading provider of diagnostic imaging services with multiple sites across wider Auckland and we're looking for a **Customer Care Consultant** for our busy call centre in Greenlane.
As a customer care consultant, you will be the first point of contact for our patients, taking up to 40-50 calls per day in this busy but super interesting and varied role.
You will be well supported by your Team Leader and receive all the necessary training to confidently respond to the needs of our patients and healthcare partners. You will be naturally friendly and outgoing and have the composure that comes with a solid background in customer service.
**Main duties of this role are to**:
- Facilitate patient appointment bookings for scans and procedures
- Ensure patients have the info they need in preparation for their appointment
- Deal with enquiries & requirements from our referrers
- Provide general admin support e.g. preparing quotes, sourcing information, entering invoice and contract details
- Solid customer service experience ideally in a contact centre environment
- A friendly, clear and confident telephone manner
- Strong computer literacy and the ability to pick up new systems quickly
- An eye for detail and a high level of accuracy
- A caring and respectful attitude and a genuine interest in healthcare & wellbeing
**And why a role with us?**
Because at Allevia Radiology we highly value our employees, we offer great pay rates and provide a supportive & fun working environment where everyone matters. We also offer a wide range of benefits including:
- free parking
- a robust Employee Assistance Programme (EAP)
- parental leave return to work payment
- staff discounts on services
- discounts on childcare, e-bikes, gym memberships and a large number of retail outlets as part of our Boost Programme
**Job Details**:
- Reference #
- 41969
- Organisation
- Allevia Radiology
- Posted on
- 14 Jul 2025
- Closes on
- 28 Jul 2025 12:00
- Job level(s)
- Intermediate (1-3 years)
- Work type(s)
- Permanent, Full Time
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