Mp Administrator
1 week ago
MP Administrator
- Full-time
- Department: Metering
- Engagement type: Permanent - Employee
**About Us**
If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots and we want you to join us and be part of this exciting transformation that is having an impact on our society, our environment and our future.
We created the advanced metering category in New Zealand and manage over two million advanced electricity and gas meters across NZ and Australia providing data services to our customers. This near ‘real-time’ delivery of big data is enabling new and innovative retail products that give customers large and small the ability to make smarter decisions.
Like every business in the Vector group, our focus is on making it safe and easy for customers to operate, ongoing innovation, helping businesses succeed and enabling decarbonisation. Vector Metering is at the heart of this.
**About the role**
We have an exciting opportunity for a Metering Services Administrator to help manage resolution of all service requests, queries, exceptions and disputes from our retailer customers. Alongside this you will build and maintain good relationships with our customers and internal teams to ensure all queries are answered in a timely manner.
Key Responsibilities include:
- Manage queries from retailers and FSP's in regards to service requests.
- Process data received from Energy Retailers and Field Service Partners through Vector AMS’s workflow tools
- Ensure data quality in Vector AMS’s database is maintained and assist with resolving discrepancies and correcting asset data as requires.
**Who we are looking for**
You will come from a strong customer focus background and have some previous administration & data entry experience, along with the following:
- Attention to detail
- Strong communication skills (written and verbal)
- Quick and interested learner
- Enthusiastic team player
**What we can offer you**
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Vector could be the place for you.
We offer
- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people.
- Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life.
- Health and wellbeing support
- Great benefits that reflect the importance of family.
Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far, why wouldn’t you want to work here
- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.
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