Strategic Operations Manager
6 days ago
About Xero
Xero is a cloud-based accounting software company that empowers small businesses to supercharge their operations. We achieve this by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps.
This team works closely with the People Experience (PX) Leadership Team, Global Business Operations & Strategy team, and other cross-functional stakeholders to ensure our people strategy is designed thoughtfully and executed effectively.
In this role, you will support the development and operationalisation of Xero's people strategy. You will help refine PX's strategic roadmap and turn it into an executable plan with processes that are measured and continuously improved, while also supporting the implementation of these programs in partnership with PX program leads and uplifting the PX team abilities.
Key Responsibilities
- Strategy & Alignment – Refine and operationalise the PX strategy, ensuring alignment across PX teams and key partners. Develop and track PX OKRs, operating plans, and key metrics.
- Insights & Decision Support – Provide clear, data-driven insights to enable senior decision-making. Prepare strategic materials, initiative updates, and performance metrics.
- Collaboration & Problem-Solving – Partner across PX and key teams to address challenges, align approaches, and drive strategic initiatives.
- Process Optimisation – Identify and implement efficiencies, automate reporting, and streamline workflows to enhance PX operations.
- Stakeholder Engagement – Facilitate strategic workshops, align PX messaging with business priorities, and support large cross-functional projects.
- Capability Building – Drive data literacy, analytical rigor, and continuous learning across PX.
What You'll Bring
- Ideal 3+ years of consulting experience (HR experience an added bonus but not required).
- Experience in shaping strategic narratives through presentations tailored to the relevant audience.
- Strong ability to extract data and insights to inform decision-making.
- A big-picture mindset—able to step back and assess priorities rather than diving straight into execution.
- Experience in workshop facilitation/delivery in various formats.
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