Strategic Air Operations Coordinator

2 days ago


Auckland, Auckland, New Zealand Stjohn Full time

Hato Hone St John is a leading healthcare organization in New Zealand, committed to saving lives and building resilient communities. Our extensive experience in air ambulance operations, particularly with helicopters, includes safety equipment, training for specific environments, winching, long-lining, night vision goggles, and HUET.

We are seeking a highly skilled Strategic Air Operations Coordinator to join our Integrated Operations Centre team. This role will provide efficient day-to-day advice and support to the Air Desk, establishing and maintaining systems and procedures to enable safe and effective clinical support and advice.

Key Responsibilities
  • Maintain relationships with key external stakeholders, including RCCNZ, SAR, Police, SLSNZ, Coastguard, FENZ, Defence Force, Air ambulance operators, and civil aviation.
  • Work closely with the Air Desk Manager to ensure smooth operations and effective use of resources.
  • Support the delivery of Integrated Operations Centre services by ensuring Air Desk personnel have up-to-date knowledge on aircraft and crew capabilities for effective air ambulance dispatch decisions.
  • Advise on systems and processes as Air Desk responsibilities expand.

Required Skills and Qualifications

  • Extensive experience with New Zealand air ambulance operations, particularly with helicopters.
  • Strong knowledge of New Zealand air ambulance operations, including both helicopters and fixed-wing aircraft.
  • Proven leadership experience in managing an Air Operations Centre is preferred.
  • Understanding of Te Tiriti o Waitangi and its application in health and community contexts.
  • Excellent communication skills (written, oral, and active listening), with the ability to influence and build rapport, especially with external stakeholders.


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