Process Improvement Lead

1 day ago

Auckland, Auckland, New Zealand One New Zealand Full time

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

"If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people."

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Ko tō tūranga – your role

As a Process Improvement Lead, you will play a critical role in ensuring One NZ has Simple Waste Free Processes that are visible, accurate, and as automated as possible.

You will lead, develop, and implement efficient process management using structured frameworks, industry best practices, and advanced process tools.

You will have the unique opportunity to collaborate with a diverse array of stakeholders across One NZ, along with industry experts and thought leaders, as part of our dynamic Salesforce transformation. By driving end-to-end process improvements, you will enhance both customer and employee satisfaction, delivering streamlined internal processes that significantly reduce rework and failures.

Ko tō mahi – what you'll do

Aspects of your role will include:

  • Identification, prioritisation, implementation, and benefits realisation of improvement projects, including as a member of a squad.
  • Create and continuously improve standardised process assets.
  • Analyse cross functional processes, provide insights and recommendations for improvement.
  • Lead and manage implementation for complex projects including:
  • Project planning,
  • Stakeholder workshops organisation and facilitation,
  • Business Requirement's definition,
  • Cost/Benefit analysis,
  • Approvals, Change & Stakeholder management
  • To promote a continuous improvement culture both within One NZ through training and coaching of others.
  • Be autonomous in work.

Na tōu rourou - what you'll bring

  • Experienced in Salesforce Comms Cloud and Agile ways of working.
  • Proficient in process modelling, documentation with use of process frameworks, methods, and tools;
  • Strong understanding and use of Continuous Improvement techniques to deliver measurable benefits.
  • Critical thinker with problem-solving skills and a growth mindset.
  • Effective communicator, presenting complex problems logically to all stakeholders.
  • Strong in change and stakeholder management, planning, and project management.
  • Be comfortable dealing with ambiguity, seek clarity and act based on what is known.
  • Experienced in Lean Six Sigma Yellow Belt or similar, TM Forum Framework Practitioner or similar process management framework qualification.

Nā mātou te rourou – what you'll get

  • One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • Laptop, unlimited data plan, market leading cell-phone for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more

At One New Zealand, we have a clear purpose to create a better-connected Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

#J-18808-Ljbffr

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