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Client Relationship Strategist

2 weeks ago

Auckland, Auckland, New Zealand That Agency Full time

We are seeking an experienced professional to join our team as an Account / Engagement Manager.

The ideal candidate will have deep expertise in Duck Creek platforms, strong client management skills, and the ability to align business objectives with technical capabilities.

Key Responsibilities
  • Client Relationship Management:
  • Develop and maintain strong relationships with clients.
  • Understand client business needs and provide tailored solutions.
  • Drive client satisfaction through regular interactions and feedback.
Project Oversight and Delivery:
  • Collaborate with delivery teams to implement Duck Creek products.
  • Monitor project milestones and budgets to ensure alignment with client expectations.
  • Provide strategic oversight for Duck Creek solution customization and support.
Business Development:
  • Identify opportunities for account growth and develop strategies to achieve them.
  • Partner with internal stakeholders to prepare proposals and present solutions to clients.
  • Stay informed of industry trends and emerging technologies.
Talent Requirements:
  • 8–13 years of experience in IT, with at least 5 years in solution implementation or account management roles.
  • In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
  • Familiarity with Duck Creek architecture, integration, and configuration best practices.
  • Strong understanding of P&C insurance industry processes and workflows.
  • Proven experience in managing large, complex accounts and engagements.
  • Excellent communication, negotiation, and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in project management tools and methodologies.

What We Offer: A dynamic work environment, opportunities for growth and development, and a competitive compensation package.