Customer Experience Lead

3 days ago


Auckland, Auckland, New Zealand DataMasque Full time
About the Role

We are seeking an experienced Customer Success Manager to lead the charge in driving enterprise growth and product adoption. This individual will guide customers through onboarding and implementations, ensure seamless experiences, and coordinate support tickets as needed.

The ideal candidate will possess technical understanding of enterprise IT systems, including stakeholder structures, workflows, and security considerations. Strong project management skills, excellent interpersonal and relationship-building skills, and a detail-oriented approach are also essential.

Key Responsibilities:

  1. Coordinate smooth implementations and manage key stakeholders.
  2. Map organisational structures to identify cross-sell opportunities.
  3. Collaborate closely with internal teams while managing customer expectations and success.

The successful candidate will be part of a fast-growing company that's scaling globally, with opportunities to shape and lead customer success initiatives.



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