Customer Experience Lead
3 days ago
We are seeking an experienced Customer Success Manager to lead the charge in driving enterprise growth and product adoption. This individual will guide customers through onboarding and implementations, ensure seamless experiences, and coordinate support tickets as needed.
The ideal candidate will possess technical understanding of enterprise IT systems, including stakeholder structures, workflows, and security considerations. Strong project management skills, excellent interpersonal and relationship-building skills, and a detail-oriented approach are also essential.
Key Responsibilities:
- Coordinate smooth implementations and manage key stakeholders.
- Map organisational structures to identify cross-sell opportunities.
- Collaborate closely with internal teams while managing customer expectations and success.
The successful candidate will be part of a fast-growing company that's scaling globally, with opportunities to shape and lead customer success initiatives.
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Customer Experience Lead
1 hour ago
Auckland, Auckland, New Zealand Xero Full timeAbout the RoleAs a key member of our Customer Experience team, you will play a pivotal role in delivering exceptional support to our customers.We are seeking an experienced leader to lead a high-performing team of Customer Experience Specialists and Seniors who are passionate about providing outstanding service experiences for our customers and Xero.The...
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Customer Experience Lead
3 days ago
Auckland, Auckland, New Zealand The Baby Bunting group Full timeWe're looking for a Customer Experience Lead to join our team at The Baby Bunting group. In this role, you'll be responsible for delivering exceptional customer experiences across our retail stores. This includes fostering genuine relationships with customers, demonstrating product features and benefits, and maintaining a high level of customer...
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Customer Experience Lead
2 days ago
Auckland, Auckland, New Zealand Xero Full timeAbout Our PurposeAt Xero, we're dedicated to helping small businesses thrive by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps. This not only makes life better for our customers but also contributes to a stronger economy that can change the world.Your ImpactXero's Customer Experience Team...
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Customer Experience Lead
9 hours ago
Auckland, Auckland, New Zealand SeaLink NZ Full timeAbout the RoleAt SeaLink NZ, we value connection and teamwork. Our vision is to provide exceptional service experiences for our customers and staff alike. As a Customer Care Coordinator (Trainer), you will play a vital role in achieving this goal.This position requires someone who is passionate about training, administration, and leading teams. You will be...
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Customer Experience Lead
3 days ago
Auckland, Auckland, New Zealand Smiggle UK & ROI Full timeAbout the JobWe are looking for a highly motivated and experienced Assistant Store Manager to join our Smiggle team. This is a fantastic opportunity to work in a fast-paced and dynamic environment where no two days are ever the same.Key ResponsibilitiesYou will be responsible for leading a team of sales assistants and ensuring they are meeting their sales...
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Customer Experience and Service Lead
1 day ago
Auckland, Auckland, New Zealand Tahua Capital Ltd Full timeWe are a leading retailer with a strong commitment to providing exceptional customer experiences. As a Supervisor with us, you will play a key role in driving customer satisfaction, maintaining high-quality store operations, and developing a positive relationship with our team members.Your responsibilities will include:Managing day-to-day store operations,...
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Customer Experience People Lead
2 days ago
Auckland, Auckland, New Zealand Xero Full timeOur Purpose At Xero, we're here to help you supercharge your business.We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.How you'll make an...
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Operations and Customer Experience Lead
2 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeAbout the CompanyTeam Recruitment is a well-established, 100% New Zealand-owned freight forwarder committed to providing top-notch customer experiences. We value our team members and offer opportunities for career growth and professional development.\The RoleWe are seeking an experienced Operations and Customer Experience Lead to join our team. As a key...
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Senior Operations Lead
11 hours ago
Auckland, Auckland, New Zealand Consult Lead Full timeSenior Operations Lead - Auckland - Consult LeadSHAPE Energy is a young and ambitious company dedicated to providing resilient, smart, and reliable energy infrastructure to New Zealand businesses.We are committed to delivering exceptional results and driving growth in the industry.The Role:This dynamic leader will play a critical role in shaping the future...
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Supply Chain Customer Experience Lead
3 days ago
Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full timeWe are seeking a highly skilled Supply Chain Customer Experience Lead to join our team at JACOBS DOUWE EGBERTS. In this role, you will be responsible for leading and supporting a team of Customer Relations Specialists, ensuring the delivery of exceptional customer experiences and satisfaction.This is an exciting opportunity to drive customer-centricity...
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Operational Development Lead
1 day ago
Auckland, Auckland, New Zealand Consult Lead Full timeOperational Development Lead - Auckland - Consult LeadMain responsibilities include developing and implementing strategies to drive growth and improvement, working closely with customers to deliver high-quality projects, and maintaining a deep understanding of the industry and its trends.As an Operational Development Lead, you will be responsible for...
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Business Growth Lead
1 day ago
Auckland, Auckland, New Zealand Consult Lead Full timeAre you a leader with a passion for driving growth and improvement?Do you have a degree in electrical engineering or a related field and at least 5 years of experience in a senior leadership role?If so, we may have the perfect opportunity for youAs a Business Growth Lead at our company, you will be responsible for developing and implementing strategies to...
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Key Account Performance Lead
1 day ago
Auckland, Auckland, New Zealand Consult Lead Full timeKey Account Performance Lead - Auckland - Consult LeadJob title: Director of Sales and PartnershipsDescriptionWhy Join UsWe offer a dynamic and supportive work environment, where you can make a real difference in driving sales growth and strengthening connections with key clients.As a Consult Lead, you will have the opportunity to develop your skills and...
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Customer Experience Lead
9 hours ago
Auckland, Auckland, New Zealand Unilode Aviation Solutions Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team in Auckland, New Zealand. As a key member of our operations team, you will be responsible for managing customer relationships, driving business growth, and ensuring operational excellence.
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Operations Manager Lead
1 day ago
Auckland, Auckland, New Zealand Consult Lead Full timeOperations Manager Lead - Auckland - Consult Lead3 days agoJob title: Head of Business OperationsDescriptionAbout UsSHAPE Energy is a leading player in the energy sector, committed to delivering exceptional results and driving growth.Our team is passionate about making a positive impact on the world and we are seeking talented professionals to join us on...
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Strategic Business Lead
1 day ago
Auckland, Auckland, New Zealand Consult Lead Full timeStrategic Business Lead - Auckland - Consult LeadWe are seeking a highly skilled and experienced professional to lead our operations team at SHAPE Energy.The ideal candidate will have expertise in electrical engineering or a related field, coupled with at least 5 years of senior leadership experience.A successful General Manager - Operations must possess...
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Operations Manager Lead
1 hour ago
Auckland, Auckland, New Zealand Consult Lead Full timeAbout Our Team:Our team is passionate about creating lasting memories through our products and services. We are committed to excellence and strive to deliver outstanding results.Job Summary:We are seeking an experienced leader to join our team as General Manager - Operations. You will be responsible for leading an ambitious team, setting high standards for...
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Customer Experience Improvement Lead
7 days ago
Auckland, Auckland, New Zealand Rockgas Limited Full timeUnlocking Customer SuccessIn this pivotal role, you will play a key part in enhancing the customer experience by analyzing and refining our customer-related processes and data. Your expertise will drive customer satisfaction, loyalty, and business performance.As a Senior Performance Analyst with a focus on customers, you'll delve into customer metrics,...
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SAP Customer Experience Transformation Lead
7 days ago
Auckland, Auckland, New Zealand ASB Bank Full timeAbout the RoleAt ASB, we're revolutionising our core banking systems to deliver exceptional customer experiences. We're seeking an experienced Customer Experience Owner to lead our SAP transformation, driving innovation and simplifying processes.This is a pivotal role in our Core Banking Tribe, working closely with cross-functional squads to modernise our...
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Sales Expansion Lead
7 days ago
Auckland, Auckland, New Zealand Consult Lead Full timeSales Expansion Director Lead Role OverviewThis is an exciting opportunity to lead the development and execution of sales plans to drive revenue growth and expansion across various markets. As a Sales Expansion Director Lead, you will work closely with our team to identify new business opportunities and develop strategies to pursue them.About Consult LeadWe...