Technical Support Lead
6 days ago
About the Team:
We are a dynamic team of technical support engineers at ENGINEERINGUK, working together to deliver exceptional customer support and drive business growth.
Key Responsibilities:
Collaborate with internal teams to reproduce and resolve customer issues, driving customer communication during critical events.
Develop and present training materials to new hires, partner with development teams on complex issues or contact deflection initiatives, and participate in process improvement and strategic initiatives.
Analyze and troubleshoot technical issues, providing solutions to customers and identifying areas for process improvement.
Work closely with customers to understand their needs and provide tailored solutions, driving customer satisfaction and loyalty.
About You:
To be successful in this role, you will need to have a strong background in cloud computing, system administration, and database fundamentals, as well as excellent communication and problem-solving skills.
Requirements:
Experience in Business Analytics application, support, and troubleshooting concepts.
Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory).
Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer).
Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
Benefits:
As a member of our team at ENGINEERINGUK, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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