Pre-Delivery & Aftersales Expert

5 days ago


Auckland, Auckland, New Zealand Rayglass Sales & Marketing Limited Full time

About Our Team:

We are a dedicated team of professionals passionate about delivering exceptional customer experiences. As our Pre-Delivery & Aftersales Specialist, you will be an integral part of this team, contributing to our mission of providing the best possible service to our customers.

The Role:

You will be responsible for managing the pre-delivery process, handling post-delivery service requests, and providing exceptional customer support. This role requires strong coordination and customer service skills, with a keen eye for detail and ability to work effectively in a dynamic team environment.

Responsibilities:

  • Work closely with production, sales, and service teams to ensure seamless delivery and aftersales support.
  • Oversee commissioning, sea trials, documentation, and quality checks to maintain our high standards.
  • Identify and resolve any issues that may arise during the delivery process, ensuring customer satisfaction.
  • Deliver outstanding customer experiences through thorough product demonstrations and effective issue resolution.
  • Manage logistics, including transportation and storage arrangements, to ensure safe and efficient deliveries.
  • Record and resolve post-delivery service requests in a timely manner.

Requirements:

  • Relevant experience in a customer-facing role, preferably within the marine industry.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a dynamic team.

What We Offer:

  • Competitive remuneration package.
  • A challenging and rewarding role with opportunities for growth and development.
  • A collaborative and supportive work environment.


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