Service Delivery Expert

15 hours ago


Auckland, Auckland, New Zealand ICM Asia Pacific Full time
Company Overview
ICM Asia Pacific is a leading provider of post-trade data processing services to major tier-1 trading banks, regulators, processing utilities, and financial market participants worldwide. Our C3 Post Trade platform SaaS system processes over a million transactions worth over USD $1 trillion daily and supports over 3,000 data interfaces.

Job Description
The Service Delivery Expert will be responsible for providing technical expertise while delivering 1st to 3rd line support to global users of the C3 system. This includes monitoring the C3 system's health, resolving data integration issues with the database and file formats, and client integration tasks including onboarding and new configuration development.

Key Responsibilities
The Service Delivery Expert will work closely with the NZ Operations Team, NZ Operations Management, UK Client Service Management, NZ Project Management Team, NZ BA Team, NZ Development Team, NZ Infrastructure Team, NZ DevOps Team, and NZ HR Team. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Technical Requirements
The C3 SaaS application has a SOA design running on a Microsoft stack, currently using .NET Framework, Microsoft SQL database, ASP.NET, XML, JavaScript, AJAX, and DHTML. The system also utilizes BizTalk as the applications integration platform of data, SolacePub+ as messaging services, and Decisions as an external file transformation and delivery service.

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