Quality Assurance and Service Manager

2 days ago


Auckland, Auckland, New Zealand Rayglass Sales & Marketing Limited Full time

Job Description:

As our Pre-Delivery & Aftersales Specialist, you will play a vital role in ensuring our customers receive the highest level of service from us. Your primary responsibilities will include managing the pre-delivery process, handling post-delivery service requests, and providing exceptional customer support.

Key Responsibilities:

  • Coordinate with production, sales, and service teams to guarantee timely delivery and aftersales support.
  • Oversee commissioning, sea trials, documentation, and quality checks to maintain our high standards.
  • Troubleshoot and resolve any issues that may arise during the delivery process, ensuring customer satisfaction.
  • Deliver outstanding customer experiences through thorough product demonstrations and effective issue resolution.
  • Manage logistics, including transportation and storage arrangements, to ensure safe and efficient deliveries.
  • Record and resolve post-delivery service requests in a timely manner.

Requirements:

  • Relevant experience in a customer-facing role, preferably within the marine industry.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a dynamic team.

What We Offer:

  • Competitive remuneration package.
  • A challenging and rewarding role with opportunities for growth and development.
  • A collaborative and supportive work environment.


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