Quality Assurance and Service Manager
2 days ago
Job Description:
As our Pre-Delivery & Aftersales Specialist, you will play a vital role in ensuring our customers receive the highest level of service from us. Your primary responsibilities will include managing the pre-delivery process, handling post-delivery service requests, and providing exceptional customer support.
Key Responsibilities:
- Coordinate with production, sales, and service teams to guarantee timely delivery and aftersales support.
- Oversee commissioning, sea trials, documentation, and quality checks to maintain our high standards.
- Troubleshoot and resolve any issues that may arise during the delivery process, ensuring customer satisfaction.
- Deliver outstanding customer experiences through thorough product demonstrations and effective issue resolution.
- Manage logistics, including transportation and storage arrangements, to ensure safe and efficient deliveries.
- Record and resolve post-delivery service requests in a timely manner.
Requirements:
- Relevant experience in a customer-facing role, preferably within the marine industry.
- Excellent communication and problem-solving skills.
- Able to work independently and as part of a dynamic team.
What We Offer:
- Competitive remuneration package.
- A challenging and rewarding role with opportunities for growth and development.
- A collaborative and supportive work environment.
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