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Cloud Support Specialist

1 week ago

Wellington, Wellington, New Zealand Amazon Full time

Company Overview:

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

In AWS Support, every day will bring new and exciting challenges on the job. As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimize their workloads. You will learn a diverse set of cloud technologies as you hone your advanced troubleshooting techniques. As you work with customers, you will apply what you learn to continuously improve our services and create internal as well as public tutorials and videos that enable others.

About the Role:

Key Responsibilities
  • Solving customers' issues through various contact channels, including telephone, email, and web/live chat.
  • Applying advanced troubleshooting techniques to provide tailored solutions for customers.
  • Driving customer interactions by thoughtfully working to dive deep into the root cause of an issue.

Benefits:

AWS Support needs to be ready to help customers at any time. To achieve this, our local team works as part of a global follow the sun group. Therefore, this role works a non-standard week of Tue-Sat or Sun-Thu, but with no night shift or after-hours oncall.