Customer Success Manager

3 days ago


Nelson, Nelson, New Zealand Daisy Group Full time
Role Overview

The Desk Based Account Manager role at Daisy Group presents an exciting opportunity to drive net growth and increase product penetration into an existing base of customers.

Main Responsibilities:
  • Increase product penetration across the existing business base of customers by leveraging high-level product knowledge across the Daisy product portfolio.
  • Establish customers' needs for new/additional products and services through effective questioning and engage with the appropriate specialist resource from within the Daisy team as necessary.
  • Resign and retain customers, managing opportunities based on CEDs and risk as well as reactive ops and transfer requests.
  • Determine the best course of action to either transact over the phone or send a Field Account Manager to visit a customer.
  • Bring new customers into Daisy from customer referrals or your own network.
  • Ensure your product knowledge is at a level that enables you to identify opportunities to improve customers' effectiveness, efficiency, and reduce their operating costs.
  • Identify customer issues and establish root causes and remedies to resolve them.
  • Work closely with support and specialists' teams to provide a high level of service and recommendations for your customer base.


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