Customer Operational

6 days ago

Nelson, Nelson, New Zealand Leeds Building Society Full time

How you'll help us live our purposeWe've been helping our members save for their future and buy a home of their own since 1875.
By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.It's a purpose that drives everything we do and one we're proud of.
And you can play your part too – join our dynamic team in safeguarding the Society through effective operational and conduct risk management for customer facing operations.How you'll make a differenceReporting into the Head of Customer Risk and Assurance, this lead role is responsible for the development, implementation and oversight of the Society's Consumer Duty Customer Support Framework and Customers in Vulnerable Circumstances Management Strategy in the 1st line.
You'll lead a team of specialists and provide guidance and strategic direction to the business to support the development, execution and oversight of Customer division's risks and controls to deliver good customer outcomes.
You will present and report to key stakeholders, forums and committees ensuring customer risks and outcomes are evidenced.What will you bring to the role?Strategic thinker that can think creatively and effectively develop, implement and manage Customer Conduct strategies at an enterprise-level within a financial services organisation.Detailed understanding of FCA Consumer Duty Regulation and Vulnerable Customer Guidance.Experience of operational and conduct risk management and an ability to design and embed risk frameworks and ways of working within the 1st line.Ability to drive, promote and maintain a strong 'customer outcomes focused' operational and conduct risk management culture across the Customer division.Strong, visible people leader with an ability to inspire, coach and drive positive engagement and high-performance fostering inclusivity, diversity of thought, experience and culture.Trusted and credible leader with an ability to communicate and present at all levels across the Society including senior leadership teams and committees.Strong analytical skills combined with the ability to communicate and present complex information to a range of audiences.And in return, you'll get the best from us:Hybrid working with 60% of your time at homeAnnual colleague bonus of up to 15%Matched pension contributions of up to 10%30 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each yearColleague Mortgage and Saver productsElectric vehicle scheme/ Cycle to Work scheme2 days' volunteering per yearWe'll give you a place to belong with the support to learn, develop and shape a meaningful career.Why choose Leeds Building Society?Our business is centred around our people.
Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023.
We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards.
This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.Why wait?
Apply nowWe'd love to hear from you.
But don't wait around - we may close the advert early and we'd hate for you to miss out.Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve.
If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society.
We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on ******.
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