Customer Risk Manager

3 days ago


Nelson, Nelson, New Zealand Leeds Building Society Full time

How you'll help us live our purposeWe've been helping our members save for their future and buy a home of their own since 1875.
By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.It's a purpose that drives everything we do and one we're proud of.
And you can play your part too – join our dedicated Customer Risk and Assurance team in this newly created role in which you will have the opportunity to implement new ideas and drive a new approach forward.
You will also feed into the Core Transformation Programme, helping to set us up for success on our core replacement programme, the largest transformation in our 150 year history.How you'll make a differenceAs a Customer Risk Manager you will support the Customer Divisions' 1st line risk and assurance team in ensuring risk is fully embedded and identified when changing business and customer processes in line with Enterprise Risk Management Framework (ERMF) and support the development and implementation of functional risk registers, controls framework and their periodic testing.
You will also be responsible for line managing 2 Risk Specialists.What will you bring to the role?Must have recent experience of working within the financial services regulations- MCOB, BCOB, SYSC, DISP, Consumer duty etc.Experience of working on large scale projects and designing controls within a customer journey and colleague processes.Experience of developing proportionate controls framework including logic based controls such as access controls including implementation of roles-based permissions.Must have proven experience of operational and conduct risk management and application of ERMFs in the 1st line.Experience of working across multi-disciplinary teams.Experience of working in continuous improvement and/or incident management within a regulated environment.Experience in leading a high-performing team with ability to confidently represent and advocate for the Customer Division.And in return, you'll get the best from us:An annual colleague bonus of up to 12%Hybrid working with 60% of your time at homeMatched pension contributions of up to 10%26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each yearColleague Mortgage and Saver productsElectric vehicle scheme/ Cycle to Work scheme2 days' volunteering per yearWe'll give you a place to belong with the support to learn, develop and shape a meaningful career.Why choose Leeds Building Society?Our business is centred around our people.
Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023.
We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards.
This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.Why wait?
Apply nowWe'd love to hear from you.
The closing date for applications will be 13th March, but don't wait around - we may close the advert early and we'd hate for you to miss out.Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve.
If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society.
We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on ******.
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