Technical Support Associate
5 days ago
Noel Leeming is a leading technology and appliance retailer in New Zealand, committed to delivering exceptional customer experiences. We are seeking a skilled and enthusiastic individual to fill the role of Customer Service Representative.
Job Overview
This is an exciting opportunity for someone who values teamwork, is willing to learn and grow, and is passionate about making a positive impact on customers' lives. The successful candidate will be responsible for handling customer inquiries, resolving issues efficiently, and contributing to a positive and inclusive work environment.
Main Duties
- Handle customer calls, emails, and in-person inquiries
- Resolve customer complaints and issues in a fair and professional manner
- Collaborate with colleagues to achieve team objectives and improve customer satisfaction
- Maintain accurate records and reports, as required
Essential Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Strong problem-solving and conflict resolution skills
- Basic computer literacy and proficiency in using point-of-sale systems
What We Offer
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and dynamic work environment
- The chance to work with a talented team and make a real difference in customers' lives
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