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Technical Support Specialist

2 weeks ago

Nelson, Nelson, New Zealand Grundfos Full time

Job Summary:
As a technical expert, you will provide advanced assistance to customers regarding product sizing, applications, system solutions, and installations. You will communicate with customers via email, phone, or online chat to answer their quotations enquiries, understand their technical questions, assess their needs, and suggest or promote alternative products or services.

Main Responsibilities:

  • Provide technical assistance to customers.
  • Communicate with customers via various channels.
  • Analyze customer needs and suggest suitable products or services.

Your Background:
We are looking for an individual with previous experience in customer services as a technical expert or consultant role. You should have solid product and application knowledge for high-level complex troubleshooting. Familiarity with MS Office applications is also required. Good communication and networking skills together with the ability to build strong relationships with both internal and external stakeholders are essential.

What's in it for you?
You'll be part of a people- and value-focused organization culture that offers development opportunities in an international environment. We welcome continuous learning and development opportunities to help you develop your skills and expertise further.