Service Delivery Coordinator

5 days ago


Wellington, Wellington, New Zealand Ventia Pty Limited Full time
Job Description

This senior customer experience coordinator position requires someone who can provide exceptional customer service across all communication channels, primarily voice and email support.

  • We are looking for someone who can use first call resolution techniques to efficiently address stakeholder inquiries.
  • The successful candidate must be able to triage customers effectively to the appropriate teams when needed.

Meeting project key performance indicators, service level agreements, and average handling time targets while maintaining high-quality standards aligned with Ventia's business guidelines is crucial for this role.

About Ventia

Ventia is a leading infrastructure services company operating across Australia and New Zealand.

Our clients are the owners and operators of assets that are critical to our local communities.

We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds.



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