Data Centre Delivery Coordinator

1 week ago

Wellington, Wellington, New Zealand Datacom Full time

Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About The Role (your Why)The Data Centre Delivery Coordinator's role is responsible for organising customer and BAU operational activity through all NZ and AU Data Centres.
Being a first point of contact for customers to arrange change control, access and other support and services as required.Working with customers and Delivery Managers to schedule work for on-site Operations Teams with a focus on consistent and quality driven customer service and delivery.Ensuring a balanced and even work distribution through each shift in each Data Centre by scheduling BAU tasks for on-site Operations teams.The Data Centre Delivery Coordinator must plan and schedule resources for the on-site operations team to undertake customer operational work including installations, decommissions and cabling work.You must maintain a strong customer focus, obsessing over customer deliverables and demanding the highest standards in operational deliverables.What You'll BringGood understanding of Health and Safety and complianceOutstanding organisational and time-management skillsStrong customer service focus with the ability to empathise as well as prioritise customer's needsAdaptable, flexible and willing to embrace changeAble to apply logic and best practice to problem solvingProfessionalism and maturityStrong Health and Safety focus to enable a positive safety cultureAbility to work well independently or in a team environmentCustomer service backgroundProcurementAble to deal with emergencies and conflict situations calmly and effectivelyExtensive experience in operational efficiencies and operational process creation and reviewsWhat You'll DoResponsible for maintaining customer records, scheduling customer work and scheduling operational BAU activity to ensure complete customer satisfaction, within defined processes and standard.
Some responsibilities are as follows:Ensure an outstanding customer experience through operational excellenceAct as the first point of contact for customersSchedule operational tasks as requiredManage and maintain all customer information and monitor that information to ensure it is kept up to date and in the correct placeManagement of resources to deliver customer requestsScheduling of external suppliers and third-party contractorsLiaising with internal teams - both within the Data Centre group and other teams within the wider organisation to ensure delivery to the customerProviding up to date and timely information to relevant groups on the status of customer projects and changes as requiredResponsible for coordinating the end to end implementation of customer requests.Management of resources to deliver customer expected outcomesEnsuring all Datacom security objectives are strictly adhered toThe achievement of 100% accuracy in security processing, and for achieving security outcomes where they are delivered by own staff or nominated third parties (currently Global Security)Ensuring any deliverables in the areas of health & safety applicable to the role are metDelivering services that are fully consistent with our standards and processes (including by all your reports if applicable)Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of workingWhy join us here at Datacom?Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.
We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.
You'll have the opportunity to learn, develop your career, connect and bring your true self to work.
You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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