Customer Service Champion

2 weeks ago


Auckland, Auckland, New Zealand Team Recruitment Full time

**Job Requirements:**

We are seeking an experienced Air Logistics Customer Care Specialist to join our team at Team Recruitment.

The ideal candidate will have a minimum of 3-5 years import and export airfreight experience and a strong passion for delivering customer excellence.

The key responsibilities of this role include:

  • Delivering exceptional customer service and ensuring customer-specific KPIs are met.
  • Serving as a key point of contact and providing up-to-date information on shipments throughout the order lifecycle.
  • Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments.
  • Determining specific service requirements and ensuring regulatory requirements and documentation are correct.

We are looking for someone with:

  • A minimum of 3+ years air logistics experience, preferably in export airfreight.
  • Exceptional attention to detail and time management skills.
  • A passion for dealing with customers and solving complex, time-critical problems.
  • Excellent communication skills both written and verbal.
  • Strong organisational skills including the ability to prioritise tasks.
  • A positive work ethic, attitude and someone who has a passion for customer excellence.

Benefits:

We offer a range of employee benefits, including fully subsidised health insurance for yourself and immediate family, a wellness allowance of up to $300 per annum, confidential EAP services, flu vaccinations, birthday cakes, Christmas gifts and more.



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