Customer Experience Champion

1 week ago


Auckland, Auckland, New Zealand Auckland Transport Full time

Auckland Transport is committed to delivering exceptional customer service outcomes for the people of Tamaki Makaurau. We're seeking a skilled Customer Care Case Manager to join our Customer Care department and contribute to creating positive changes for our community.

The successful candidate will be the main point of contact for our customers, responding to their queries and concerns in line with our customer-centric values. They will also play a key role in building trust in the community through their work and advocating for the best outcomes for Auckland.

We're looking for an innovative thinker who loves to think outside the box, a problem-solver with a desire to make positive change, and a passionate team member driven by the opportunity to be part of the change they want to see. Our ideal candidate is a resilient individual who can tell a good story, throw around some banter, and have a genuine desire to join a high-performing, diverse, and fun team.

At Auckland Transport, we value diversity and inclusion, and we're committed to creating an inclusive workplace where people come first. We believe that everyone has the right to feel safe, respected, valued, and supported. If you share our values and are passionate about serving the community, working with diverse groups of people, having flexibility, and career growth, then this could be the perfect opportunity for you.



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