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Information Specialist
1 week ago
The Ministry of Social Development is a people-centred organisation. We're in communities across New Zealand, working with partners to help Kiwis be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
About Historic ClaimsHistoric Claims provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.
We work with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.
A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.
Job DescriptionThe Information Coordination & Claims Specialist position covers two key functions within Historic Claims: individual claim assessments and personal information requests.
This role will have the flexibility to perform across and between these two key functions, depending on where the demand lies and what the priorities are.
Claims Specialists use available information relevant to the claimant to conduct an assessment of their claim against the Historic Claims assessment framework and provide recommendations to support decision making.
They work as part of a team to deliver the best outcomes for claimants who have been abused in State care.
The Information Coordination element of the role is to provide timely responses to requests for information.
The coordinator reads, reviews and then releases claimants' personal information to them ensuring that the information complies with relevant legislation.
Releasing information to claimants is an important part of the resolution process as it can provide them with crucial insight into their past experiences in care.
