Customer Service and Logistics Supervisor

3 days ago


Auckland, Auckland, New Zealand Team Recruitment Full time

About Our Company: As a medium-sized, people-focused company, we prioritize our team members' growth and development, offering opportunities for career advancement and professional growth.
We are looking for a skilled Customer Service and Logistics Supervisor to lead our end-to-end customer service operations, leveraging their expertise in managing day-to-day activities and maintaining strong client relationships.
Key Responsibilities:
Supervise and guide a team of customer service representatives to ensure excellent service delivery and high levels of customer satisfaction.
Liaise with various stakeholders, including carriers, agents, transport companies, freight forwarders, and customers, to resolve queries and issues efficiently.
Develop and implement process improvements to enhance team performance and efficiency.

Requirements:

  • Prior supervisory experience or strong leadership qualities
  • Proficiency in Cargowise
  • Excellent communication and interpersonal skills


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