Customer Experience Manager NZ Maritime

3 days ago


Auckland, Auckland, New Zealand Auckland Council Full time

About the Position:

The Auckland Council is seeking a highly motivated and experienced Front of House Team Leader to join our team at the New Zealand Maritime Museum. As a key member of our front-of-house team, you will be responsible for leading and inspiring our team to deliver exceptional customer service and ensure that every visitor has a memorable experience.

Key Responsibilities:

  • Lead and manage the front-of-house team, ensuring they have the necessary training and support to deliver excellent customer service.
  • Develop and implement strategies to improve customer service and overall visitor experience.
  • Liaise with other departments to ensure seamless operations.
  • Collaborate with the marketing team to develop promotional materials and campaigns.

Requirements:

  • A strong track record of delivering exceptional customer service in a front-of-house role.
  • Proven leadership skills, with experience managing a team.
  • Excellent communication and interpersonal skills.
  • Familiarity with MS Office (Word and Excel) and booking systems.

About Us:

The Auckland Council is a diverse and inclusive organization that values its employees. We offer a range of benefits, including professional development opportunities and a competitive salary.


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