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Customer Experience Lead

1 week ago

Auckland, Auckland, New Zealand Chorus Nz Limited Full time

At Chorus Nz Limited, we're passionate about unleashing potential through connectivity, enabling better futures for Aotearoa. Our Access business area is our consumer and small medium enterprise powerhouse, with a core focus linked to our aspiration of 80% fibre uptake in Aotearoa.

We'll do this by partnering with our Retail Service Providers in their efforts to win new NZ fibre homes and businesses, connect them seamlessly, and keep them happy in the long run by providing the best experience possible. As the HO Customer Retention & Loyalty Leader, you will be responsible for ensuring that our existing NZ Fibre homes remain engaged by looking at customer data, identifying at-risk customers, and creating targeted campaigns and propositions.

You will play a critical role in building a customer-first culture, ensuring that every touchpoint with NZ fibre homes and businesses delivers value and satisfaction.