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Contact Centre Representative

7 days ago

Wellington, Wellington, New Zealand Powershop Full time

**Company Overview**

Powershop is a dynamic company that prides itself on delivering excellent customer experiences. As a leading provider of electricity and gas services in the Australian market, we rely on talented individuals like you to help us achieve our goals.

We are looking for a skilled Customer Service Representative to join our team. As a key member of our contact centre, you will play a vital role in supporting our customers and helping them understand their bills and energy usage.

Your key responsibilities will include:

  • Providing exceptional customer service and support via phone
  • Answering customer queries and resolving issues efficiently
  • Working collaboratively with colleagues to achieve business objectives

To succeed in this role, you will need:

  • A Strong Phone Manner and excellent communication skills
  • The ability to prioritise tasks effectively and manage multiple requests simultaneously
  • Exceptional accuracy and attention to detail
  • A flexible approach and willingness to learn

We offer a range of benefits, including:

  • A competitive annual salary
  • Performance-based incentives
  • Discounts from partnerships

In addition to a fulfilling career, we also provide:

  • Enhanced leave provisions
  • Life, trauma, and income protection insurance
  • KiwiSaver contributions
  • Access to employee share scheme
  • Wellbeing programme
  • Employee discounts

**Requirements**

To be successful in this role, you will need:

  • Previous customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Flexible approach and willingness to learn