Monitoring and Incident Management Expert

6 days ago


Auckland, Auckland, New Zealand Vista Group Full time

We're seeking a skilled Monitoring and Incident Management Expert to join our team at Vista Group. In this role, you will be responsible for designing, configuring, and fine-tuning observability measures, such as tooling, monitors, and alerts, to improve quality of service by accelerating issue detection, response, and resolution.

You'll work collaboratively with Product and Platform Engineering teams to motivate, prioritize, and deliver on progressive improvements to Vista's observability posture. Your expertise in Cloud observability technologies and tools will enable you to develop solutions that meet the needs of our clients globally.

This is an exciting opportunity to work with a world-leading company like Vista Group. You'll be part of a dynamic and open culture where you can share knowledge and ideas with your team members.

Key Responsibilities:
  • Design, configure, and fine tune observability measures to accelerate issue detection, response, and resolution
  • Analyze incidents and related monitors and alerts to identify systemic issues and opportunities for refinement
  • Propose product and platform improvements to enhance Vista's observability posture
  • Work collaboratively with cross-functional teams to deliver high-quality solutions


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