Incident Management Specialist
7 days ago
Tangram's Customer Service Liaison – Security Operations plays a crucial role in ensuring the safety and security of our clients. This individual will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service.
This is an exciting opportunity to work in a dynamic, fast-paced environment, responding to a variety of security alerts and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.
About the Role:
- Managing a variety of security alerts, ensuring swift, effective responses to incidents
- Maintaining the highest levels of customer service, responding to client inquiries, and resolving issues promptly
- Investigating delays or service failures and ensuring comprehensive incident reports are sent
About You: We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure.
You should have:
- A minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment
- Strong communication skills, with an excellent command of English (both written and verbal)
- Experience working with CRM systems, phone systems, and monitoring interfaces
- A positive, professional, and friendly phone manner
- Strong problem-solving skills and the ability to take ownership of tasks
- An eye for detail and the ability to manage confidential information with discretion
As a valued member of our team, you can expect:
- Day shift roster from 06:00 to 16:00, Monday to Friday
- A fixed-term position for 10 months
- Free parking on site for your convenience
- Access to our Perks Program, offering discounts across a wide range of retailers, petrol, and groceries
- Ongoing training and development to help you grow in your role
- Welfare checks and a strong company culture focused on your health and safety
- Full access to EAP services, including confidential counseling and financial budgeting support for you and your family
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