Loyalty and Rewards Program Manager

2 days ago


Auckland, Auckland, New Zealand Youtap Ltd. Full time

We are seeking an experienced Product Manager to join our team at Youtap Ltd. This role is perfect for someone who enjoys working with stakeholders to translate complex concepts into actionable business solutions while managing product roadmaps, writing requirements, and delivering high-impact projects.

About the Role

The ideal candidate will have a strong understanding of customer retention, loyalty, and rewards program best practices. They must be able to build and maintain strong relationships with key client stakeholders.

This role requires excellent communication, presentation, and interpersonal skills. The successful candidate will be comfortable working with a range of stakeholders from customers, vendors, developers, QA, and offshore teams.

You must be a New Zealand Citizen or have a New Zealand Work Visa to be considered for this role.

Main Responsibilities
  • Customer Engagement & Business Analysis
    • Engage directly with customers to understand their needs.
    • Conduct requirements gathering sessions, workshops, and stakeholder interviews.
    • Define and document business use cases, user stories, and functional requirements.
    • Build and maintain strong relationships with key client stakeholders.
  • Product & Project Management
    • Collaborate with cross-functional teams, including engineering and sales, to develop and launch financial and loyalty solutions.
    • Own and manage product roadmaps, feature prioritization, and backlog grooming.
    • Work with delivery teams to ensure successful execution of projects.
    • Track and measure solution performance, making continuous improvements.
    • Assist support and QA by reproducing reported issues, and conducting investigations and diagnostics to help discover root causes.
  • Documentation & Proposals
    • Write detailed business requirements, technical requirements, and statements of work (SOWs).
    • Create customer proposals, RFP responses, and executive presentations.
    • Develop high-quality documentation.

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