Hotel Operations Manager
6 days ago
Pullman Hotels & Resorts is a leading global hospitality brand that sets the standard for exceptional travel experiences. As a worldwide leader, we welcome individuals who share our passion for delivering unique and memorable experiences to our guests.
The successful candidate will be responsible for ensuring the smooth operation of the hotel during their shift. This includes leading the Front Office team to deliver exceptional service standards and driving revenue through up-selling opportunities.
Key responsibilities include:
- Acting as the main point of contact in the hotel and ensuring seamless communication with guests and staff
- Leading the Front Office team to ensure consistent delivery of Pullman Service Standards
- Developing and implementing strategies to drive revenue growth through up-selling opportunities
- Maintaining Accor's guest loyalty and recognition program to its highest standards
- Motivating and empowering team members to provide exceptional guest experiences
To succeed in this role, you will require:
- Previous Front Office experience at a supervisory level
- A current GM Certificate is essential for this position
- A Full NZ Drivers Licence
- Immaculate personal presentation and high-level communication skills
- Leadership capability
Pullman Auckland offers a range of exciting employee benefits and programs, including:
- A loyalty card providing discounted stays, food, and beverage rates, and Spa treatments worldwide
- Daily staff meals provided
- Ongoing reward and recognition incentives and awards
- Opportunities for further development and career progression within Accor
- 'Work your way'. Make your perfect work-life balance a reality
We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. If you require adjustments during the recruitment process, please let us know.
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