Contract Management Specialist

5 days ago


Auckland, Auckland, New Zealand Stjohn Full time
About the Job
We are seeking an experienced Operational Effectiveness Manager to join our team at Hato Hone St John. As part of this role, you will be responsible for managing the daily operations of contracts and Memorandums of Understanding (MoU) within Ambulance Operations. This includes managing the emergency ambulance contract, associated schedules and the Letter of Expectation.

Your key responsibilities will include:
  • Monitor operational performance, identify trends and make recommendations to ensure contractual performance targets are met.
  • Support Ambulance Operations teams with insights into the performance of their business unit to contract or initiative expectations, co-ordinate any mitigation plans to return any deficit performance to compliance.
  • Establish and maintain details of KPI and other reporting requirements and timelines specific to each contract.
  • Act as a key contact for Ambulance Team, championing relationship management and ensuring appropriate escalation where needed.
  • Support the Ambulance Operations Senior Leadership Team (SLT) with preparations for negotiations / contract renewal and MoU annual reviews for: Health NZ, Te Whatu Ora and Accident, Compensation Corporation (ACC) contracts.


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