Pacific Student Success Advocate

3 days ago


Auckland, Auckland, New Zealand University Of Auckland Full time

**Role Summary**

We are looking for a dedicated and experienced Senior Student Experience Coordinator (Pacific) to join our team. In this role, you will play a critical part in supporting Pacific students' success and providing exceptional customer service across various channels.

**Responsibilities**

  1. Deliver high-quality customer service to Pacific students, responding to their queries and concerns in a timely and effective manner.
  2. Contribute to the development and implementation of strategies to improve Pacific students' recruitment and retention rates.
  3. Collaborate with the team to identify areas for process improvement and implement changes to enhance our services.

**Qualifications and Skills**

  • 3-4 years of experience in a customer-facing role, preferably in an education setting.
  • Strong knowledge of Pacific cultures and values, with the ability to apply this knowledge in a practical context.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Bachelor's degree or relevant tertiary qualification.

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