Relationships and Communications Specialist
2 days ago
**Our Expectations**
We are seeking a highly motivated and detail-oriented individual to join our Customer Services team as a Customer Relations Specialist.
This role involves providing exceptional customer service to both internal and external customers, resolving issues promptly and professionally. You will also be responsible for:
- Ensuring accurate entry of customer orders into our ERP system.
- Providing product information and answering queries from customers.
- Up-selling and expanding customer product ranges within the existing customer base.
- Building strong relationships with customers and colleagues.
To succeed in this role, you must have excellent communication and interpersonal skills, computer proficiency, attention to detail, and ability to prioritize tasks effectively. A background in coffee and tea is an added advantage.
We offer competitive salary, 3% Kiwisaver Employer Contribution, and incentive bonus, hybrid working flexibility after successful completion of training, medical insurance for you and your family, income protection, and life insurance.
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