Service Excellence Leader

3 days ago


Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time
Leadership Opportunity: We are seeking a Service Excellence Leader to join our front office team at Novotel Auckland Airport. In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty, managing and motivating a team of front office staff, and ensuring compliance with company policies and procedures.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and motivate a team of front office staff to achieve excellent service standards
  • Ensure compliance with company policies and procedures, including those related to guest safety and security

Requirements: To be successful in this role, you will need to have a minimum of 1-2 years experience in a similar position, with a proven track record of delivering exceptional customer service. You will also need to be proficient in using OperaCloud for managing front office operations, have high-level communication & leadership skills, and be available for overnight shifts as needed.

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