Service Excellence Leader
3 days ago
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Manage and motivate a team of front office staff to achieve excellent service standards
- Ensure compliance with company policies and procedures, including those related to guest safety and security
Requirements: To be successful in this role, you will need to have a minimum of 1-2 years experience in a similar position, with a proven track record of delivering exceptional customer service. You will also need to be proficient in using OperaCloud for managing front office operations, have high-level communication & leadership skills, and be available for overnight shifts as needed.
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Service Excellence Leader
7 days ago
Auckland, Auckland, New Zealand Mitre 10 Full timeLeadership OpportunityWe're a fast-paced and customer-focused company that's built for growth. As a senior manager at Mitre 10 MEGA Albany, you'll play a critical role in shaping the future of our business.With a strong focus on teamwork and collaboration, you'll be responsible for leading the service and customer experience team to achieve outstanding...
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Commercial Excellence Leader
2 days ago
Auckland, Auckland, New Zealand Lion Inc Full timeAbout the RoleLion Inc is seeking a talented Commercial Excellence Leader to lead our Category & RGM Team. As a Commercial Excellence Leader, you will be responsible for driving revenue growth through strategic pricing, promotions, and mix optimisation.The ideal candidate will have a solid technical expertise in RGM tools and principles, as well as proven...
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Service Excellence Coordinator
3 days ago
Auckland, Auckland, New Zealand Corpay Technologies Full timeJob RequirementsWe are seeking a skilled Customer Experience Specialist to join our team. The ideal candidate will have 1-3 years' experience in a customer service or senior administrator role, with excellent communication skills, active listening abilities, and empathy towards customers.Key Skills:Excellent communication and interpersonal skillsStrong...
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Service Excellence Ambassador
7 days ago
Auckland, Auckland, New Zealand Skycity Part timeJob SummaryWe are seeking a highly skilled and experienced Hospitality Leader to join our VIP Gaming team at Skycity Auckland. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service to our valued guests.Key Responsibilities:Provide warm and friendly atmosphere in the VIP suitesEnsure excellent customer...
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Leader of Housing Services
1 day ago
Auckland, Auckland, New Zealand Kāinga Ora - Homes and Communities Full timeWe're seeking a highly skilled and experienced Team Leader to join our Housing Support team at Kāinga Ora - Homes and Communities.About the JobThis is a critical leadership position that requires a strong track record in team management, operational planning, and performance improvement. As a Team Leader, you will be responsible for driving team success,...
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Service Experience Leader
6 days ago
Auckland, Auckland, New Zealand IKEA Full timeJob Description:Customer Service Team Leader (Resolutions) - Job Summary:As a Customer Service Team Leader, you will be responsible for leading a team of customer service representatives who handle customer inquiries and issues related to product returns, exchanges, and other concerns. You will ensure that customers receive a fast and easy experience,...
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Service Excellence Coordinator
7 days ago
Auckland, Auckland, New Zealand Inter IKEA Systems B.V. Full timeWe are seeking a Service Excellence Coordinator to join our team at Inter IKEA Systems B.V. The ideal candidate will have a proven track record of delivering exceptional customer service and be skilled in building strong relationships with customers.This role involves working in a fast-paced retail environment, interacting with customers, and contributing to...
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Service Excellence Director
5 days ago
Auckland, Auckland, New Zealand Team Recruitment Full timeKey ResponsibilitiesThe Customer Service Lead will own the PM shift, taking over from the daytime team to maintain flawless service levels. They will lead a team of three, motivating, coaching, and setting the standard for excellence. The role also involves driving order fulfilment, enhancing systems & reporting, and implementing improvements to elevate...
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Service Excellence Representative
19 hours ago
Auckland, Auckland, New Zealand NZME New Zealand Full timeWe're seeking an experienced Service Excellence Representative to join our team at NZME New Zealand. As a key member of our customer service and sales team, you'll be responsible for driving subscription sales and customer acquisition by identifying opportunities for new subscribers and upselling to existing customers.As a Service Excellence Representative,...
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Operations Excellence Leader
4 days ago
Auckland, Auckland, New Zealand Tribe Group Full timeTribe Group offers tailored recruitment solutions for the supply chain, procurement and operations sectors. Our team boasts over 35 years of experience, granting us a unique insight into the industry and its requirements.We cater to a diverse clientele, spanning various industries such as large multinational corporations, SMEs and startups. Through our vast...
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Service Excellence Coordinator
6 days ago
Auckland, Auckland, New Zealand The University of Auckland Full timeBenefitsAs a member of our team, you will enjoy a range of benefits, including flexible employment practices, up to 6.75% company superannuation scheme, a competitive salary with five weeks' annual leave, and career development programmes.You will also have access to discounted car parking, a generous parental leave allowance, childcare, and a number of...
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Service Excellence Manager
6 days ago
Auckland, Auckland, New Zealand SeaLink NZ Full timeJob DescriptionAs a Service Excellence Manager at SeaLink NZ, you will be responsible for driving continuous improvement initiatives within the Customer Care Team. This includes developing and implementing training programs, managing quality assurance processes, and ensuring compliance with regulatory requirements.The successful candidate will have a strong...
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Teaching Excellence Leader
2 days ago
Auckland, Auckland, New Zealand Ib Schools Australasia Full timeCareer OpportunitiesWe are a high-performing school that aims to give every student the opportunity to excel. Our dynamic and evolving Technology department is seeking a dedicated, innovative Technology teacher to join our team.Job DescriptionThe successful applicant will have a passion for emerging technologies and be committed to upholding the highest...
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Customer Service Leader
5 days ago
Auckland, Auckland, New Zealand Ontario Native Women'S Association Full timeAbout TANK JuiceTANK Juice is a dynamic and growing company that values innovation, teamwork, and customer satisfaction.We are seeking a Customer Service Leader to join our team and contribute to our success by providing exceptional customer experiences and driving business growth.About the RoleThis is an exciting opportunity to work with a talented team and...
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Service Excellence Representatives
58 minutes ago
Auckland, Auckland, New Zealand Scentre Group Full timeWelcome to Scentre GroupWe're a leading shopping centre owner and operator with a passion for delivering exceptional customer experiences.As a Service Excellence Representative, you'll be part of our Centre Experience team at Westfield Newmarket, working closely with customers and colleagues to create memorable experiences.Your key responsibilities will...
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Academic Excellence Leader
1 day ago
Auckland, Auckland, New Zealand Horizon School Full timeCompany OverviewHorizon School is a state-integrated area school nestled in the Mahurangi Peninsula. Our school is dedicated to creating an environment where students grow in faith, hope, and love while pursuing academic excellence.Job DescriptionWe are seeking a passionate and skilled maths teacher to join our dynamic team, starting 28th April 2025. The...
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Service Excellence Director Position
4 days ago
Auckland, Auckland, New Zealand Abano Healthcare Group Full timeDirector of Service Excellence Job SummaryAbano Healthcare Group is seeking an experienced IT Service Desk Manager to lead and support our IT Service Desk team. This role presents a unique opportunity to leverage your expertise in IT service desk leadership and contribute to the success of our organization.The ideal candidate will have a strong background in...
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Operational Excellence Manager
2 days ago
Auckland, Auckland, New Zealand City Facilities Management Australia Full timeCity Facilities Management Australia is seeking a seasoned Operational Excellence Manager to drive business growth and lead a team of professionals.About This OpportunityWe are looking for a highly motivated and experienced leader to join our team. As an Operational Excellence Manager, you will be responsible for developing and implementing effective...
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Director of Sales Excellence
3 days ago
Auckland, Auckland, New Zealand Rentokil Pest Control South Africa Full timeJob SummaryWe are seeking an experienced Strategic Sales Leader to join our team in Auckland. As a key member of our leadership team, you will play a critical role in driving sales excellence across New Zealand and Fiji.As our Strategic Sales Leader, you will be responsible for leading and inspiring our Sales Coordinators, setting clear objectives and...
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Team Leader for Service Delivery
3 days ago
Auckland, Auckland, New Zealand Tangram Full timeTeam Leader Job SummaryWe are looking for an experienced Team Leader for Service Delivery to join our team at Auckland Fresh & Clean. As a key member of our management team, you will be responsible for supervising the daily activities of a team of 9 staff members.Your primary objective will be to ensure that all tasks are completed on time and to the...