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Administrative Support Specialist

1 week ago

Auckland, Auckland, New Zealand Tamakihealth Full time

We are seeking a highly skilled Administrative Support Specialist - Medical Sector to join our team at Tāmaki Health.

This role is perfect for someone who wants to make a meaningful impact in the lives of others while working in a dynamic and supportive environment. As an Administrative Support Specialist, you will play a crucial role in ensuring the smooth operation of our clinics and delivering exceptional patient care.

About Us

Tāmaki Health is New Zealand's largest independent primary healthcare group, operating over 50 general practice and urgent care clinics across the country. Our mission is to provide high-quality care that meets the unique needs of each community we serve.

About the Role

The successful candidate will be responsible for:

  1. Providing exceptional customer service to patients and visitors
  2. Managing patient flow efficiently and effectively
  3. Handling phone calls, messages, and appointments accurately
  4. Providing courteous assistance and escalating inquiries when necessary
  5. Keeping patients informed about wait times and emergencies
  6. Maintaining patient confidentiality and adhering to security protocols
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and high-demand environment
  • Familiarity with MedTech Evolution (or similar) preferred
  • Customer service background and Kiwi Host or similar training advantageous
  • Experience working in healthcare or administration desirable