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Client Relationship Manager

2 weeks ago

Christchurch, Canterbury, New Zealand Jr United Kingdom Full time

**About Us**

Public-i is a dynamic company that provides innovative solutions to the local government sector. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

Job Description:

This role will involve managing a portfolio of clients in the Midlands region, building strong relationships, and ensuring they receive the best value from their contracts with Public-i. You will act as an interface between the client and internal teams, resolving issues, following up on requests, and feeding back information to relevant colleagues.

You will work closely with clients to identify their needs, providing training and support to ensure they get the most out of our products and services. This may involve handling complaints from senior managers at clients and implementing solutions to meet their needs.

The ideal candidate will be a creative and organized individual who can manage their own workload effectively without direct oversight. You will need to be able to build meaningful, quality client relationships and remain calm under pressure. Experience of delivering training or mentoring and excellent communication skills are essential.

Key Skills and Qualifications:

  • Exceptional 'people' skills and the ability to build meaningful, quality client relationships.
  • An ability to remain calm under pressure, handle complaints, and diffuse difficult situations.
  • Self-motivation, time management, and workload planning skills.
  • Experience of delivering training or mentoring and clear communication skills.

Benefits:

  • Generous remuneration with additional car allowance.
  • Company pension, life insurance, and critical illness cover.
  • 20-26 days' holiday, plus bank holidays and Christmas closure.
  • Social events - Christmas and summer parties, plus team building.