Customer Support Professional

5 days ago


Tauranga, Bay of Plenty, New Zealand Hynds Pipe Systems Limited Full time
About the Role

We are seeking a dedicated team member to join our dynamic branch team. As an Operational Assistant - Customer Focus, you will be responsible for providing top-notch sales support, maintaining branch performance standards, and ensuring smooth operational processes.

This role is ideal for someone who enjoys working with customers, problem-solving, and keeping operations running efficiently.

Key Responsibilities
  • Provide excellent sales support to all branch customers, ensuring interactions meet Hynds' service standards.
  • Manage customer orders from start to finish using the company's systems (M3) and follow correct processes.
  • Build and maintain strong relationships with customers, internal sales teams, and procurement teams.
  • Assist in stock management, including inventory receipting, stock adjustments, and cycle counts.
  • Ensure branch operations meet performance standards, including presentation, maintenance, and administration.
  • Handle cash and trade sales, process banking and credits, and monitor debtor accounts.
  • Operate forklifts for moving, loading, and unloading products safely.
  • Maintain high standards of safety, cleanliness, and compliance in all work areas.
  • Assist in training new employees and upskilling to improve processes and service delivery.


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