Customer Support Expert

3 days ago


Tauranga, Bay of Plenty, New Zealand Zenergi Full time

Company Overview

Zenergi is a dynamic and innovative company that values excellence in customer support.

\Entities:
  • Customer Support Team

We are seeking a skilled Customer Support Specialist to join our team. This role involves interacting with customers via various channels such as phone, email, and chat to address queries, resolve issues, and provide information.

Main Responsibilities:

Key Tasks
  1. Answer all incoming customer support calls and respond promptly to customer inquiries via email and chat.
  2. Liaise with suppliers to achieve query resolution within agreed service levels.
  3. Work closely with other teams and departments, particularly bill validation, customer success, and procurement, to ensure seamless delivery of services to customers.
  4. Evaluate customer complaints and work towards resolving them efficiently.
Requirements
  • Excellent communication and interpersonal skills, both written and verbal.
  • Able to manage and prioritize workload effectively.
  • Proficient in the use of Microsoft Office 365 including Excel, Outlook, and Word.
  • Possesses strong analytical and problem-solving skills.
  • Able to work independently or as part of a team.

Benefits

Zenergi offers its employees numerous benefits and opportunities for growth and development. Some of the perks include flexible working hours, professional training programs, and employee recognition schemes.



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