Customer Support Specialist
1 day ago
About the Role: We are seeking a skilled Customer Support Specialist to join our team in Mount Maunganui. As part of our Customer Service/Dispatch Team, you will be responsible for acknowledging and entering customer orders, answering emails and phone calls, and resolving or escalating issues.
Key Responsibilities:
- Acknowledge and enter customer orders
- Answer emails and phone calls and resolve or escalate issues
- Produce daily dispatch plans for domestic freight
- Provide sales support by providing information and assistance as required
- Enter, investigate, and follow up on customer complaints and transport damages
- Manage customer expectations by liaising with relevant departments regarding stock availability and delivery issues
- Manage empty pallet returns and process credit requests
- Inventory & Stock control in off-site warehouse
Requirements:
- Experience in logistics, dispatch, customer service, and/or contact centre
- Ideally experience in a medium size manufacturing or logistics company
- Excellent phone manner and customer service attitude
- Strong numeracy skills and accuracy
- Ability to juggle multiple priorities and remain unflustered
- Problem solving and complaint resolution skills
- Good communication skills, verbal and written
- Basic MS Office skills, Microsoft Dynamics AX an advantage
- Results-oriented, taking ownership and working as part of a team
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