Customer Experience Advocate

4 days ago


Auckland, Auckland, New Zealand Tsa Group - Australia Full time

Company Overview

TSA Group - Australia: Revolutionizing Customer Connections

We're an Australian-owned business with a purpose-driven mission: to create experiences that people love. Our goal is to revolutionize the way customers connect and communicate with brands.

About This Role

This role is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Contact Centre Consultant, you'll be responsible for ensuring outstanding service across our inbound voice channels.

Key Responsibilities
  • Handle customer inquiries efficiently, focusing on first contact resolution and meaningful conversations.
  • Collaborate with other departments to resolve customer concerns in a personal and empathetic manner.
  • Analyze customer needs to determine the most effective approach for resolution.
Requirements

To succeed in this role, you'll need:

  • Strong verbal communication skills with the ability to deliver responses clearly and professionally.
  • Ability to understand and interpret verbal communication effectively.
  • Technical ability to work with various systems and tools.
  • Excellent interpersonal skills to build strong relationships with colleagues and customers.
  • Attention to detail and accuracy in all aspects of work.
  • Professionalism when dealing with internal and external consumers.
What We Offer

We're committed to providing a comprehensive training program, ongoing coaching, and development opportunities. You'll also enjoy a vibrant and rewarding recognition program, celebrating your achievements and growth within the company.



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