Client Experience Advocate

2 days ago


Auckland, Auckland, New Zealand Coca-Cola Europacific Partners Full time

Coca-Cola Europacific Partners is committed to providing an exceptional employee experience through its National Contact Centre in Mt Wellington. As a Service & Sales Specialist, you will have the opportunity to work with a vibrant community dedicated to delivering world-class customer experiences.

Key responsibilities include managing customer inquiries, resolving issues efficiently, and promoting our products while maintaining high service standards. We're looking for an individual with strong communication skills, attention to detail, and the ability to work independently and collaboratively with diverse teams.

Your Key Responsibilities
  • Customer Interaction: Engage with customers across various digital platforms, ensuring seamless and positive interactions.
  • Issue Resolution: Efficiently resolve customer queries, ensuring timely resolutions aligned with our service agreements.
  • Product Promotion: Promote our products to customers, understanding their needs and providing tailored solutions.
  • Record Keeping: Maintain accurate records and ensure all interactions are logged correctly.
  • Safety Practices: Adhere to health and safety practices, contributing to a safe workplace.
About Our Employee Benefits

We offer a fantastic package that includes free monthly product allowances, 8% Kiwisaver and Superannuation options, and access to our wellbeing program, which includes a gym subsidy, proactive healthcare, and medical insurance.



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