Auckland Customer Experience Specialist

3 days ago


Auckland, Auckland, New Zealand Auckland Council Full time
Role Overview

We are seeking a highly skilled Customer Service Representative to join our Contact Centre team at Auckland Council. As a key member of our team, you will be responsible for delivering exceptional customer experiences, handling a wide range of inquiries, and advocating for customers to ensure timely resolutions.

Key Accountabilities
  • Provide accurate and timely responses to customer inquiries, addressing their queries and resolving issues promptly.
  • Utilize established knowledgebase processes to handle inquiries efficiently, log service requests accurately, and notify relevant departments when necessary.
  • Develop strong relationships with customers, understanding their needs and preferences to deliver personalized service.
Our Values

Auckland Council values diversity, equity, and inclusion. We believe in creating a workplace that is welcoming and inclusive, where everyone can thrive. Our core values include respect, empathy, and excellence, which guide everything we do.



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