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Upscale Restaurant Manager

2 weeks ago

Queenstown, New Zealand Mgallery Hotel Collection Full time

Job Summary

We are seeking a highly skilled Restaurant Service Leader to join our team at the MGallery Hotel Collection. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, managing staff, and ensuring seamless operations during peak periods.

Key Responsibilities

  1. Develop and maintain a positive and respectful work environment, promoting teamwork and open communication among colleagues.
  2. Recruit, train, and develop high-performing staff, focusing on excellent customer service, attention to detail, and efficiency.
  3. Create and implement innovative menus, promotions, and events that cater to our discerning clientele and drive business growth.
  4. Collaborate with other departments to ensure seamless operations, meeting the highest standards of quality, safety, and hygiene.
  5. Analyse sales data, identify trends, and make informed decisions to optimise revenue and improve customer satisfaction.
  6. Conduct regular audits to ensure compliance with health and safety regulations, company policies, and licensing conditions.
  7. Develop and maintain relationships with suppliers, negotiating favourable contracts and sourcing high-quality products.
  8. Identify areas for improvement and implement changes to enhance the overall guest experience, increasing customer loyalty and retention.

Requirements

  • Proven experience in a similar role, preferably within a luxury hotel or fine dining establishment.
  • Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a high-performing team.
  • Strong analytical and problem-solving skills, with the capacity to interpret data and make informed decisions.
  • Excellent communication and presentation skills, with the ability to effectively communicate with colleagues, management, and external partners.

What We Offer

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a world-leading hospitality brand, renowned for its excellence and commitment to quality.
  • A dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous improvement.